When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (U CaaS ) provider provides small and mid - size businesses (SMBs) (defined as those with up to 400 employees) with the best opportunity to minimize telecom costs , maximize reliability, and provide access to advanced calling features .
In fact , 72 % of SMBs currently us ing Mic rosoft Teams for messaging and meetings -- along with a separate UCaaS provider for calling -- plan to maintain th eir existing calling services.
